Wastewater, Water, Transportation, Educational, Marketing, Private, and Landscape Projects
OCOTILLO DISTRICT LANDSCAPE ENHANCEMENTS LANDSCAPE
IRRIGATION | LANDSCAPE | PLANTS
Residents deserve to know when construction will impact their homes and businesses, and YPMO helps municipalities communicate clearly so they don’t lose the trust of their citizens.
As part of the city’s landscape enhancement project, properties in Glendale’s historic and residential Ocotillo District were targeted for new irrigation, water meter installation, landscape gravel, drought-tolerant plants, and decomposed granite. Many of the homes were built in the 1930s and 1940s; while the City was responsible for maintenance, some easements were taken care of by residents and others were in disrepair. Despite citizens having a choice to opt out for City-provided enhancements, the project progressed through the neighborhoods for large-scale beautification.More
City of Glendale
• Project Hotline
• Construction Notices
• Business Walks
• PI Coordination
When residents’ homes were impacted by construction, YPMO’s team responded with helpful, quick-response activities to reduce homeowner frustrations.
Because many residents were accustomed to parking in the street easements, YPMO’s main focus was to provide ample notification, giving resident’s time to move their vehicles and keep the project on track.
Phase 2 presented its own challenges when crew members tested positive for COVID-19. Quarantine forced delays and made it difficult to proceed, and the residential outreach effort was put to the test. The YPMO team adjusted notification information, apologized for altering the schedule, and delivered additional door hangers prior to construction continuing. YPMO’s nimble responsiveness kept residents in the know, many not realizing the schedule slippage.
Construction teams later determined that some driveways would require saw cutting. This unanticipated work warranted additional inconvenience to homeowners, but YPMO acted quickly and ensured that all residents were notified of the disruption. The team visited properties, provided notifications and door hangers, and helped in suggesting alternatives for street parking.
No matter the circumstance, the YPMO team handled resident calls and concerns with a friendly, helpful attitude. Andre Salais, project manager, looks back at lessons learned and explains, “On the front side of this, when we overexplain [the matter], we receive fewer calls from residents.”