In 2020, YPMO was selected to provide PIO services to PEC and the City of Phoenix Water Services Department for the repair of 300 concrete manhole collars throughout the city. The team prepared 15 notices in 2020-21 and another 31 notices for an additional 100 manhole repairs added to the project in 2022-23. Outreach included distributing the notice to hundreds of businesses along arterial streets, where most of the work took place.  

At the beginning of the project, YPMO staff prepared project location maps, mailing lists, and envelopes for the areas in advance for notification. Working in advance allowed the team to swiftly distribute the notice once it was finalized.