Wastewater, Water, Transportation, Educational, Marketing, Private, and Landscape Projects
CAMELBACK ROAD RECONSTRUCTION, 91ST AVE TO LOOP-101 STREET TRANSPORTATION
RECONSTRUCTION | BUSINESS ACCESS | ROAD | LOOP-101
The Phoenix metro area presents a variety of infrastructure construction challenges because some areas are old, and some are new. Roadway and waterline projects in new areas are generally a breeze.
This project included roadway reconstruction that improved driving conditions. This part of Glendale is newer, and construction was straightforward, driveways didn’t present coordination challenges, and ADA and other improvements were smooth. The biggest challenge was adding reconstruction of the 91st Avenue intersection, which required additional coordination with the City of Phoenix, and was completed easily over several weekends.
YPMO’s scope included email messages and phone calls to notify businesses of the construction schedule. This project was underway in 2020 in the midst of COVID-19, which meant less one-on-one contact for outreach activities. If business owners could not be contacted by phone or email, YPMO’s team visited on-site to ensure businesses were informed of project status.
There was a large shopping center impacted by construction, which required alternative routes for delivery trucks.
“This is a good example of how streamlined things can be as far as public outreach and communication are concerned when we start in a position of trust,” says Andre Salais, project manager. “And it went well enough that we were able to add in an intersection to our main arterial street and finish a month early. It went really well.”
The project duration was five months, and it actually completed one month ahead of schedule, even with the additional intersection reconstruction.
City of Glendale
Some projects seem to sail through construction without significant challenges or delays.
Stakeholders want to know how projects will affect their businesses, and YPMO’s professional outreach specialists do what it takes to inform all stakeholders of project impacts. Some stakeholders are hidden and not contacted with the rest; when this happens, they feel left out of the outreach process. Faced with upset stakeholders, YPMO’s team tactfully and patiently listens to their concerns, and reassures them that they were not left out on purpose. Diplomacy and listening will calm upset stakeholders.
“It required a pretty significant amount of effort from multiple people,” says Salais, “but it worked out. And that’s the whole goal—to make sure that City government is actually there to support the best interests of businesses.”