With years of experience, YPMO holds a proven track record in adeptly communicating with the public, contractors, and project teams, ultimately driving the success of every project they undertake.
PROJECT HOTLINE MANAGEMENT
YPMO will establish and manage project phone hotlines. This includes developing phone answering scripts, logging call activity, and coordinating follow-up actions. The team has the capability of being available, responsive, and providing immediate and excellent customer service.
Develop Phone Answering Scripts
YPMO’s multilingual phone answering scripts provide answers to common project-related questions and allows for messages to be left for a call back with additional information.
Coordinating Follow-Up Actions
YPMO is available 24 hours a day, 7 days a week to answer any incoming project hotline calls and provides a quick turn-around to all inquiries. The team is in direct contact with project managers and will coordinate with them for any additional attention needed from inquiries.
Multilingual / Spanish Translation & Accessibility
YPMO recognizes the importance of accessibility in communication and outreach endeavors. Diverse methods of communication are implemented to cater to the specific needs of individuals and groups, including Spanish-speaking communities and those with disabilities. They employ a dedicated Spanish translator who can readily address project hotline calls from Spanish speakers and translate all materials. Other accommodations include TTY capabilities, large-print collateral, and Braille resources, to ensure that information reaches everyone.